Lauren Reynolds
Department: Workforce
Tell us about your background.
I am currently the Associate Director of External Partnerships in the Global Diversity, Equity, and Inclusion Office at UnitedHealth Group. Prior to UHG, I was the Director of Diversity Recruitment and Retention at the Minnesota Department of Human Services from 2015 to 2022. Originally from Indiana, I have a Bachelor of Arts in Communications from Indiana University-Bloomington and a Master of Business Administration (MBA) from Indiana Wesleyan University with a focus on Human Resources Management. I am deeply involved in my community and am dedicated to promoting diversity, equity, and inclusion, as well as advocating for those most underrepresented in society.
Share about your work at UnitedHealth Group?
As Associate Director of External Partnerships in the Global Diversity, Equity and Inclusion Office at UnitedHealth Group, I am responsible for overseeing and managing partnerships with external organizations that focus on diversity, equity, and inclusion. These partnerships are designed to support UnitedHealth Group's mission of developing a diverse talent pool and leveraging the strengths of our employees and their networks. I work closely with local and national organizations, such as professional associations, non-profits, and community groups as well as internal constituents to align our partnerships with the company's goals for diversity and inclusion in the workplace. I work to ensure that our partnerships are in line with the company's mission and help us achieve our diversity workforce objectives.
What are some of the biggest workforce challenges facing the healthcare industry currently?
The healthcare industry is facing various challenges, including the need to maintain continuous operations, ensure patient safety, and protect data security. These challenges require significant investments in hiring skilled personnel, implementing advanced technology, and streamlining clinical and business processes while maintaining high-quality care. Additionally, there is a shortage of healthcare professionals due to the pandemic, with many feeling burnt out and leaving the profession. This workforce shortage has had a significant impact on the healthcare industry, as it affects not only doctors and nurses but also therapists, medical technicians, and support staff.
What are some ways that employers can create a workplace culture where all employees feel valued, respected, and empowered?
Establishing and maintaining a workplace environment where employees feel appreciated, secure, valued, and empowered is the cornerstone of employee retention. Developing a positive workplace culture requires ongoing effort and involvement from everyone in the company. This includes creating a work environment that supports personal and professional growth, encourages authenticity, provides recognition, and offers opportunities for advancement. By doing so, the company becomes more than just a job, but a place where employees can thrive and flourish.
