The current vacancy is in the County Attorney department. The eligibility list created by this vacancy may be used to hire other vacancies in the department or County.
This position is located at 360 Wabasha St N, St Paul, MN 55102.
This position helps to ensure the financial stability of Minnesota's families through the establishment of paternity and child support orders, the enforcement and modification of child support orders, and the collection of funds that support children and families through translation and reverse translation of Karen and English to facilitate communication between the Ramsey County Attorney's Office staff and Karen-speaking clients. This position involves heavy computer use and analysis of information as well as a high volume of client contact, primarily on the telephone. Support Enforcement Agents work closely with Assistant County Attorneys. This is the entry level of a two-part career development series. Depending on the unit assigned, employees perform some or all of the following functions and also perform related duties as assigned.
Flexible Workplace
This position is identified under the designation of ‘flex work eligible’, meaning that the employee can formally opt to be in-office full-time or work a flex schedule in which at least two-days per week are performed in office and other days can be performed in a remote-first environment. Regardless of selection, the position carries expectations regarding on-site responsibilities and will require schedule flexibility beyond the minimum expectations set forth in the county’s flexible workplace policy. To view Ramsey County’s Flexible Workplace policy, go to: Flexible Workplace policy.
If an internal candidate is selected, salary will be set in accordance with the personnel rules (i.e., promotion, transfer, or voluntary reduction).
To view or print a copy of the complete Ramsey County job (class) description for this position, go to: Job Descriptions. Once at this page, you can browse the alphabetical list or search for a job description.
Responsibilities
Examples of Work Performed
- Review applications for child support services to determine if there is sufficient information to proceed to enforce an existing child support order or start a new court action, and determine the appropriate jurisdiction to provide services.
- Gather financial and confidential information through interviews with custodial and non-custodial parents; explain rights and responsibilities related to parentage and child support.
- Locate non-custodial parents in cooperation with custodial parents and via access to computer databases.
- Help establish paternity through the Recognition of Parentage process or genetic testing and legal action.
- Determine recommendations for child support obligations based upon employment status, public assistance status, wage information, and other information, in conformity with Minnesota Child Support Guidelines and other applicable laws, under the direction of Assistant County Attorneys.
- Manage a caseload; review information daily provided from automatic computer interfaces and perform work required as a result; communicate with clients in person, by telephone and in writing about their cases; communicate with others on a regular basis, such as employers and other county or state staff.
- Enforce court orders for the collection of basic child support, medical support, child care support and past due child support (arrears) by monitoring payments and initiating appropriate enforcement actions, including but not limited to income withholding, suspension of driver's licenses, seizure of bank accounts, suspension of occupational or recreational licenses, and contempt of court actions.
- Research, collect, organize, and analyze information gathered from clients, computer databases, employers, and internal and external agencies to assist in determining the next appropriate action on a case.
- Ensure correct charging on cases by reviewing information including use of the state-wide child support and public assistance computer systems to verify that incoming payments are applied correctly to multiple obligations; to calculate balances due on each sub-account; to correct any errors in payment applications and complete adjustment forms to change distribution of funds when necessary.
- Prepare legal documents, including but not limited to, summons, complaints, affidavits, notices and motions, and subpoenas for review and signature by appropriate authority.
- Make referrals for information and services, including self-help legal centers, community based resources and social service agencies.
- Educate parents about child support including the process of establishing paternity, establishing child support orders, modifying child support orders, payment options, and enforcement remedies.
- Conduct outreach to communities in Ramsey County, including communities of color, non-native English speakers and under-served populations.
- Work with other counties and other states in the establishment and collection of child support.
- Interpret, translate, and reverse interpret and translate Karen and English for the Ramsey County Attorney's Office staff, citizens or other personnel.
(The work assigned to a position in this classification may not include all possible tasks in this work and does not limit the assignment of any additional tasks in this classification. Regular attendance according to the position's management approved work schedule is required.)
ESSENTIAL FUNCTIONS: 1, 2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15
Qualifications
Minimum Qualifications
Education: Associate’s degree OR completion of a relevant post high school business or career program. Fluent in Karen and English.
Experience: Two years of full-time relevant clerical or client service experience, such as legal services, human services, collections, and bank teller or other financial administrative related positions.
Substitution: A Bachelor’s degree with no additional experience OR a high school graduate with at least four years of full-time relevant clerical or client service experience, such as legal services, human services, collections, and bank teller or other financial administrative related positions may substitute for the above education and experience requirements.
Exam/Screening Process Information
The examination process will consist of the following section with each section weighted as indicated:
- Training and Experience Rating = 100%
The examination for Support Enforcement Agent 1 - Karen Speaking will consist of a training and experience rating, comprised of the questions in the attached supplemental questionnaire. Not all applicants who meet the minimum qualifications will pass the training and experience rating. The rating on this supplemental questionnaire will depend on your answers to the questions – do not mark “see resume” or “see work history” as a response. Please answer all your questions clearly and completely. Failure to respond could affect your score and final rank on this examination.
Eligible List: The names of all applicants who filed a properly completed application and passed the examination/screening process shall be placed on the eligible list for an employment opportunity as a Support Enforcement Agent 1 - Karen Speaking. This list will be certified to the appointing authority which may use this list to conduct interviews to fill a vacancy. Candidates will remain on the list for 3 months or until hired, whichever occurs first. A notice will be sent to applicants at the time the eligible list is posted, informing them that the list has been certified and their status.
The names of all applicants who pass the examination with a score of 50 or higher will be forwarded to the department for further consider.
Veteran's Preference: This is a classified position requiring an open, competitive selection process. Veteran's Preference points will be applied after a candidate passes the examination process. Applicants who are eligible for veteran's preference should update their veteran's DD214, and other supporting documents, and submit them as an attachment at the time of application.
Criminal Background Checks: All employment offers are conditioned upon the applicant passing a criminal background check. Convictions are not an automatic bar to employment. Each case is considered on its individual merits and the type of work sought. However, making false statements or withholding information will cause you to be barred from employment, or removed from employment.
E-Verify Participation: Ramsey County participates in the federal E-Verify program. This means that Ramsey County will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee's Form I-9 to confirm work authorization. If the Government cannot confirm that you are authorized to work, Ramsey County is required to give you written instructions and an opportunity to contact DHS and/or the SSA before taking adverse action against you, including terminating your employment. Employers may not use E-Verify to pre-screen job applicants and may not limit or influence the choice of documents you present for use on the Form I-9.
Equal Opportunity Employer: Ramsey County provides equal access to employment, programs, and services without regard to race, color, creed, religion, age, sex (except when sex is a Bona Fide Occupational Qualification), disability, familial or marital status, sexual orientation or gender identity, public assistance status, place of residence, political affiliation, or national origin.
Ramsey County is deeply committed to advancing racial equity and promoting diversity and inclusion within all areas of its workforce. The county strives being equitable, inclusive, transparent, respectful, and impactful in how we serve and engage with residents, as well as Ramsey County employees. Advancing racial equity ensures all people who need access to opportunities and services we provide, will receive them. Racial equity is achieved when race can no longer be used to predict life outcomes, and outcomes for all are improved.
To print a paper application for this posting click Paper Application (Download PDF reader). You will need to print this posting AND answer the supplemental questions associated with this exam and submit them with your completed paper application.
For further information regarding this posting, please contact Megan.Simmons@co.ramsey.mn.us
Ramsey County
Saint Paul, MN 55102
US
