ORGANIZATION OVERVIEW:
Face to Face Health and Counseling is a non-profit organization dedicated to advancing economic and health equity for youth ages 11–24. We do this work through a comprehensive approach that includes housing, mental health, medical, youth justice, education & employment, and community services. We take a strengths-based and trauma-informed approach to our work and center the needs of young people impacted by racism and other forms of oppression and marginalization. Founded in 1972, Face to Face serves more than 3,000 youth annually.
JOB SUMMARY:
The Patient Access Specialist provides positive and courteous services for patients seeking appointments, information, and connection with staff or services. The primary role of the position is to ensure patients have an efficient and welcoming experience during scheduling, registration, insurance enrollment, financial counseling, and telephone contact with the clinic. The Health Care Access Specialist also assists clients with enrollment into MNsure’s health insurance programs.
This is a full-time position at 37.5 hours per week and requires availability during all hours of operation: Monday through Thursday from 10:00 a.m. – 6:00 p.m.; Friday 10:00 a.m. – 4:00 p.m.
BENEFITS:
The pay rate for this position is between $23 and $23.75 per hour, based on qualifications. Face to Face offers benefits which include health, dental, short-term disability, long-term disability, life insurance, 403b account as well as 23 days of PTO and 11 paid holidays.
Face to Face is an Affirmative Action/Equal Opportunity Employer. Diverse groups, including persons of color, people with disabilities, and the LGBTQ community are encouraged to apply.
Responsibilities
RESPONSIBILITIES: • Greet and welcome patients in a professional and timely manner • Schedule all medical, mental health, health education, and insurance appointments • Answer incoming calls in a timely and professional manner and direct callers to the appropriate individual or team. • Request and verify insurance status. Discuss options for those without insurance and schedule an appointment with an insurance navigator • Enroll clients into health insurance programs including MFPP and manage enrollment changes • Maintain up-to-date knowledge of insurance policies and Affordable Care Act (ACA) rules. • Collect patient demographic information, health history, and insurance information and scan into the EHR • Provide information regarding confidentiality, parental consent, and other pertinent information according to state and federal regulation and obtain signatures and consents • Arrange patient/client transportation to and from visits and schedule or access interpreter services when needed • Inform patients of co-pays and outstanding balances due. Collect and secure payments • Provide patients with information about what to expect during their visit • Assist patients in accessing their Patient Portal and encourage participation in satisfaction surveys. • Receive and process incoming mail and package deliveries • Complete opening and closing procedures. Ensure lobby and bathrooms are maintained, clean, and welcoming to all patients and visitors. • Provide all services guided by the evidence-based principles for helping youth overcome homelessness. • Perform other duties as assigned.
Qualifications
QUALIFICATIONS: • Demonstrated ability to work and communicate effectively with people of diverse ethnic, economic, racial, and cultural backgrounds. • High school or GED required. One year post high school education preferred • 2 years of medical receptionist or clinical experience preferred • Experience with Microsoft Word, Excel, and Outlook • Strong customer service and phone skills with an exceptional ability to listen and communicate to others • Detail oriented, flexible, and team-oriented • Excellent verbal and written communication skills. • Insurance payer knowledge preferred. • Ability to handle and manage a cash collection. • Knowledgeable of data privacy and confidentiality standards and protocols
Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Face to Face we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.
PHYSICAL DEMANDS AND WORKING CONDITIONS: • Ability to perform the duties outlined in the job description. • Ability to perform duties and responsibilities typical of an office environment. • Face to Face is subject to the government mandate requiring employee COVID vaccination. All employees will be required to get vaccinated.
Appropriate accommodations for physical demands will be made for individuals with disabilities.
