Organization Description: Hmong American Partnership (HAP) is a social service and community development organization whose mission is to empower the community to embrace the strengths of our cultures while achieving our potential. HAP accomplishes its mission by: • Improving the lives of individuals and families in our diverse communities by providing culturally sensitive social services. • Strengthening neighborhoods by providing housing, community, and economic development opportunities. • Promoting the rich heritage of our ethnic communities. HAP's vision is to reach out to the world with profound social, economic, and educational transformation.
Primary Function of the Position: The SNAP Outreach Coordinator is responsible for providing outreach and education services and increasing access to the Supplemental Nutrition Assistance Program (SNAP) to the immigrant and refugee communities. This role will be to plan and execute outreach activities in a variety of settings such as HAP’s internal programs, schools, churches, and community agencies. Primary responsibilities of this position include educating immigrant community members of all ages about the purpose, use and benefits of SNAP. Additionally, provide increased access to SNAP information with a focus on eligibility screening and providing direct SNAP application assistance. In addition, this position will assist in HAP’s Workforce Development initiative of SNAP & Employment training directed.
The candidate must demonstrate a strong work ethic, integrity, accountability, and high performance in previous work experience. The best candidate for this position is someone who can align themselves to our outcomes-driven culture and understands the unique challenges of an immigrant and refugee workforce population. We are looking for a high performer and achiever, innovative, and a pulse on employment service trends, driving programs, and services towards results and outcomes.
Essential Functions: The following position requirements are representative of those that will be encountered while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • While performing the duty of this job, the employee is regularly required to stand, sit, talk, hear, and use hands and fingers to operate a computer, phone, and keyboard • Must be able to remain in a stationary position for sustained periods of time in an indoor setting • Ability to tolerate moderate noise levels (i.e., shared open office space with computers, phone, and printers, light traffic) • Must have the ability to move about the office to access files and office equipment • Must have access to reliable transportation for occasional travel for meetings at other HAP office locations, events, and offsite meetings • Occasional moving or lifting of boxes or files up to 20 pounds • Frequent interaction with coworkers and participants requiring the ability to communicate effectively • Frequent communication via email requiring the ability to read and write in English fluently
Responsibilities
Position Responsibilities: • Develop and disseminate SNAP information primarily to Hmong, Southeast Asians and other refugee and immigrant populations reaching at least 3,000 people annually • Conduct home visits as needed to provide education and application assistance. • Identify and coordinate outreach events in the communities served by HAP working collaboratively with other internal teams and with external partners. • Work with Manager to develop outreach communication for PowerPoint presentations, outreach events and social media. • Work with key staff to conduct internal SNAP screenings and referral system • Screen and perform application assistance to qualified individuals and provide follow up assistance and on application status to clients • Track and report outreach activities and outcome deliverables to supervisor in a timely manner • Track and capture case notations daily into Salesforce • Manage an average caseload of 25-35 clients • Other duties as assigned
Qualifications
Skills, Knowledge, and Abilities: • Bilingual in Hmong/English is required • Excellent written and verbal communication skills • Experience and desire to work with persons of diverse cultural, economic, and educational backgrounds • Knowledge of available community resources that services Hmong and other Southeast Asian populations • Knowledge of available community resources providing services to low-income families • Ability to communicate and work with people from diverse economic, cultural, and religious backgrounds • Experience and desire to work with persons of diverse cultural, economic, and educational backgrounds; working with Southeast Asian, immigrant, and refugee communities preferred • Demonstrated ability to be analytical, detail-oriented, and problem-solving • Ability to prioritize, manage multiple project responsibilities, and meet deadlines • Ability to work independently with minimal supervision while also being a strong team player • Computer skills necessary, including Microsoft Office, spreadsheets, and database programs • Ability to complete paperwork accurately and in a timely manner • Ability to travel to multiple service locations, if needed • Ability to work occasional evenings and weekends as needed • Other duties as assigned
Education and Experience: • B.A. degree preferred, not required, in health education, social work, human services, or related • Must have three (3) years of human services or other related work in place of a bachelor's degree • Participant recruitment and outreach experience are preferred
Hmong American Partnership
Suite A15
Saint Paul, Ramsey, Minnesota 55106
US
